FAQ

What forms of payment do you accept?

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard ,Shop Pay,Jcb and Visa Please be informed that we do not accept personal checks, money orders, bank transfers, debit card payments, or cash on delivery.

How safe is my online order?

Ensuring your security is our top priority. When you make a purchase, your credit card details are entered on an SSL-secured webpage and encrypted before being transmitted to our credit card processor for authorization. We do not store your credit card information on our servers.

Is it possible to modify or cancel my order after it has been placed?

After an order is placed, we may accept or reject it, even after confirmation. If your credit card has been authorized and the order is canceled, we will refund the original payment method. Please be aware that a $0.50 fee will be incurred for cancellations due to processing costs. Orders that have been packed or shipped cannot be canceled.

When can I expect my order to arrive?

Delivery times vary depending on the shipping option you choose. Once your order has shipped, we will send you an email with tracking information, typically within 24 hours. Please note that we are not liable for delays caused by customs in your country.

Can I use multiple discount codes on a single order?

Unless otherwise specified, promotional and discount codes cannot be combined with other offers.

Is it necessary to have an account to place an order?

No, you can place an order as a guest. However, creating an account offers benefits such as a faster checkout process, easy access to order status and history, and updates on new products and promotions.

How can I track my order?

Once your order has shipped, we will send you an email containing tracking information. You can use this information to monitor the progress of your shipment.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately at service@zynvogue.store, providing your order number and a photo of the item. We will assist you in resolving the issue promptly.

Do you offer international shipping?

At present, we only ship within the United States.

How can I get in touch with customer service?

For any inquiries, please contact us at service@zynvogue.store. Our customer service team is available from Monday to Sunday, 10 am to 5 pm (EST).